Last updated: August 16, 2026.
Where we ship
We currently accept orders for delivery within the United States. The delivery address entered at checkout must be complete and accessible to the carrier.
Warehouse and dispatch origin
Inventory is held at, and every order is picked and dispatched from, our warehouse at Rm 11, 15/F, Block A, Profit Industrial Building, 1–15 Kwai Fung Crescent, Kwai Chung, Hong Kong. This is the single location orders ship from.
Carrier
All orders ship with FedEx. No other carrier is used. A FedEx tracking number is emailed as soon as the shipment is released, and can also be looked up any time on our order tracking page without signing in.
Customs and import charges
Shipments cross from Hong Kong into the United States. Customs clearance and any duties or import charges are handled end to end by FedEx under our shipping account — not by you. The product price and the sales tax shown at checkout are the full amount you pay, and FedEx will not ask for any further payment on delivery.
Handling and transit time
Orders normally require 1–3 business days for picking and packing at the Hong Kong warehouse before dispatch. FedEx transit from Hong Kong to a U.S. address is normally 2–7 business days after dispatch. In total, expect delivery 3–10 business days after your order is placed.
Handling days are counted against the Hong Kong warehouse calendar and exclude weekends and Hong Kong public holidays; transit days exclude weekends and U.S. federal holidays. The estimated delivery shown at checkout and in order updates takes priority if it is more specific.
Shipping cost
Standard U.S. shipping is a flat $20.00 per order, whatever the order contains and however many items it holds. There is no free-shipping threshold and no other handling fee. No expedited or upgraded service is offered — FedEx standard is the only shipping method at checkout, and the $20.00 is shown on the order summary before payment.
Sales tax
A 10% sales tax is added to every U.S. order at checkout. It is calculated on the product subtotal, is not applied to shipping, and is shown on the order summary before payment.
Tracking and split shipments
Tracking is emailed when the shipment is handed to FedEx. Multi-item orders can arrive in separate packages. If a package is marked delivered but cannot be located, contact us within 3 calendar days.
Address changes and cancellations
Email support@varsoli.com immediately. We can change or cancel an order only before the warehouse picks it, which is normally within the first 1–3 business days. The FedEx tracking email is the cut-off: once you have received it the order has shipped and can no longer be changed or cancelled, and the return policy applies instead.