Enter the order number from your confirmation email together with the email address used at checkout. No account or password is needed.
Your order number appears in the subject line of the confirmation email and starts with a #. Enter the digits only.
From your confirmation email
Open the confirmation email and choose View your order. That link opens the live status page for your order, including the FedEx tracking number once the parcel has been dispatched. No account or password is needed.
From your account
If you created an account at checkout, sign in and open the order to see its current status and tracking number.
Cannot find either?
Email support@varsoli.com with the order number and the email address used at checkout and we will send the status and tracking straight back.
What the statuses mean
- Processing — payment received; the Hong Kong warehouse is picking and packing your order. This normally takes 1–3 business days.
- Completed — the parcel has been handed to FedEx. A FedEx tracking number appears above and is emailed to you at the same time.
- On hold — we are waiting on something, usually a payment confirmation. We will email you.
- Cancelled or Refunded — the order will not ship. Any charge is returned to the original payment method.
Still cannot find it?
FedEx transit from Hong Kong to a U.S. address normally takes 2–7 business days after dispatch, so allow 3–10 business days in total from the day you ordered. If the tracking has not moved beyond that, email support@varsoli.com with your order number and we will chase it.