Last updated: August 16, 2026.
You may request a return within 30 calendar days after confirmed delivery. The return window begins on the delivery date, not the order date.
Items must be unused, unwashed and returned with all original components and protective packaging. Ceramics must be packed securely. Items damaged after delivery through use, improper care or inadequate return packing are not eligible for a full refund.
Every return starts by email — there is no self-service return portal, and no return address is published, because the address depends on the item and is issued with your authorization.
For a change-of-mind return, the customer pays return shipping. Varsoli pays reasonable return shipping for an item that arrived damaged, materially defective or different from the ordered item. We do not charge a restocking fee.
Approved refunds are issued to the original payment method within 5 business days after inspection and include the 10% sales tax paid on the returned items. Your bank may need additional time to post the credit. The original $20.00 shipping charge is refunded only when the item arrived damaged, materially defective or different from what was ordered; on a change-of-mind return the item price and its tax are refunded but the original shipping charge is not.
Contact us within 3 calendar days of delivery and include photographs of the item, exterior box, internal packing and shipping label. Keep all packaging until the claim is resolved.
